VoxDesk

Open VoxDesk, load a calling list, and press Start—everything else lines up automatically. For outbound sales or fundraising, pick the pacing you need: predictive when you want volume, progressive when you want control. Set priority rules to call hot leads first, apply local-time safeguards, and enable the answering‑machine filter so agents only land on real people. Add one‑click voicemail for no‑answers and map outcome tags to speed wrap‑up. Give reps soundboard buttons for common responses, objections, and compliance lines in multiple languages. Tie in SMS to send a follow‑up text the moment a call ends. If names vary or you serve many regions, generate dynamic greetings with text‑to‑speech. While the team dials, number‑level tracking shows which sources convert and which lists need cleanup.

For inbound support, build a guided menu in minutes. Record or synthesize prompts, offer DTMF or voice input, and route by skill, language, or queue load. Set business hours and overflow rules, then add hold tracks to reduce perceived wait time. Use queue targets to distribute work evenly across agents and enable concurrency if your team handles multiple lines at once. Every session is captured automatically, so supervisors can monitor calls live and review recordings later. If a customer prefers to type, surface web chat alongside the voice channel and keep the case in a single timeline. Agents follow on‑screen scripts, switch to SMS when needed, and end every interaction with a clear disposition and next‑step. more